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Consumer Law News
FTC Issues Annual List of Top Consumer Complaints
The Federal Trade Commission today issued its annual report, “Consumer Fraud and Identity Theft Complaint Data” on fraud complaints consumers have filed with the agency. For the seventh year in a row, identity theft tops the list, accounting for 36 percent of the 674,354 complaints received between January 1 and December 31, 2006. Other categories near the top of the fraud complaint list include shop-at-home/catalog sales; prizes, sweepstakes and lotteries; Internet services and computer complaints; and Internet auction fraud.
“Consumers’ help in stopping unlawful operations is critical,” said Deborah Platt Majoras, Chairman of the Federal Trade Commission. “By filing a complaint with the FTC, consumers are making information available to more than 1,600 law enforcement agencies that have access to our secure database.”
“It’s as easy as a click or a call,” she said. “The FTC has an online complaint form at FTC.gov, or consumers can reach us at 1-877-FTC-HELP.”
This year brought some firsts. For the first time, complaint data has been broken out by metropolitan statistical areas with populations greater than 100,000. Breakout data for more than 350 metropolitan areas can be found at consumer.gov/sentinel. And this year, complaint data has been sorted into 16 categories. Read more at ftc.gov.
Definition:
The term used to describe what occurs when a customer’s long distance service is switched from one long distance company to another without the customer’s permission. Such unauthorized switching violates FCC rules.
Implied warranties
Definition:
under state law, consumers are guaranteed certain implied warranties. A “warranty of merchantability” comes automatically with every sale and is the seller’s promise that a product is fit for its ordinary use.
Investment Scams
Definition:
Steer clear of “offshore investments.” These are often promoted as a way to avoid taxes. Actually, you are still liable for taxes, and the investments themselves are usually very risky
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